Tire Warranty Policy – Passenger and Light Truck Vehicles
The company guarantees tires sold under the brands Yokohama, Hankook, Toyo, and Laufenn against manufacturing defects for two (2) years or 40,000 kilometers, whichever comes first, from the date of installation. This warranty applies only when the tires are purchased and installed at one of the company’s centers, and the original purchase invoice is presented when filing a claim.
The company’s specialized team will inspect any returned damaged tire and issue a report within five (5) working days from the date of the claim, determining whether the defect is manufacturing-related.
In the event of a manufacturing defect, the company will compensate the value of the tire after deducting the usage percentage, and the compensation will be issued as a credit that can be used toward the purchase of a replacement tire.
The company also guarantees tires sold under the brands Apollo, Neoterra, Accelera, and Forceum against any manufacturing defects for a period of one (1) year or 20,000 kilometers, whichever comes first, from the date of installation. This warranty applies only when the tires are purchased and installed at one of the company’s centers, and the original purchase invoice is presented when filing a claim.
The company’s specialized team will inspect any returned damaged tire and issue a report within five (5) working days from the date of the claim, determining whether the defect is manufacturing-related. In the event of a manufacturing defect, the company will compensate the value of the tire after deducting the usage percentage, and the compensation will be issued as a credit that can be used toward the purchase of a replacement tire.
Tire Warranty Policy – Trucks, Buses, and Heavy Equipment
The company guarantees tires sold under the brands Yokohama, Toyo, Apollo against any manufacturing defects for a period of one (1) year from the date of installation, whichever comes first, provided the tires are purchased and installed at one of the company’s centers and the original purchase invoice is presented.
The company’s specialized team will inspect any returned damaged tire and issue a report within five (5) working days from the claim date.
If a manufacturing defect is confirmed, the company will compensate the value of the tire after deducting the usage percentage, with the amount issued as a credit for the purchase of a replacement tire.
The company guarantees tires sold under the Accelus brand for a period of six (6) months from the installation date, whichever comes first, provided the tires are purchased and installed at one of the company’s centers and the original purchase invoice is presented.
The company’s specialized team will inspect any returned damaged tire and issue a report within five (5) working days from the claim date.
If a manufacturing defect is confirmed, the company will compensate the value of the tire after deducting the usage percentage, with the amount issued as a credit for the purchase of a replacement tire.
Warranty Exclusions for All Tire Categories:
•Tires damaged due to overloading.
•Tires with tread depth less than 1.6 mm.
•Tires damaged due to mechanical faults in the vehicle.
•Repaired, retreaded, or recapped tires.
•Tires damaged by improper air pressure.
•Tires used on inappropriate surfaces.
•Tires mounted or dismounted incorrectly outside company centers.
•Tires with flat spots due to prolonged stationary periods.
•Tires damaged due to impact causing cord break and sidewall bulge. *
•Tires damaged by fire, accidents, or sharp object impacts on the road.
* (Pictures showing the bulge of the tire sidewall)
Battery Warranty Policy
•The company guarantees batteries sold under the ACDelco and Hankook brands (one-time full replacement warranty) against manufacturing defects for a period of one (1) year from the date of installation at one of the company’s centers. The original purchase invoice must be presented. The company’s specialized team will inspect any returned battery and issue a report within one (1) working day from the claim date determining whether the defect is manufacturing-related.
•Batteries installed on generators and forklifts are covered for three (3) months from the purchase date. The warranty includes full replacement in case of manufacturing defects within this period, provided the battery is used correctly as per the company’s approved guidelines. Damage resulting from misuse, incorrect installation, or mechanical faults is not covered.
Battery Warranty Exclusions
•Batteries sold for use in inverters.
•Vehicles with added load on terminals, including but not limited to gas systems, enhanced lighting, alarms, or any other additional devices.
Note:
Vehicles equipped with a Start-Stop system must use an AGM battery only. The warranty will be void if a non-compliant battery is installed.
Oil Warranty Policy
The company guarantees oils sold under the brands ACDelco, Asonoil, and Valvoline for up to 5,000 kilometers, excluding Asonoil diesel oil variants (20W50 – 15W40) which are guaranteed for 7,500 kilometers, provided the oil is used correctly and maintenance is performed according to the recommended schedule.
To claim the warranty, the original purchase invoice must be presented. The warranty does not cover damage resulting from misuse or mechanical engine failures.
